Persistent Error in C&P Settings Opportunities

[snesson]

Whenever I Update Settings on Opportunities, I get this error: "Campaign ID Update is Invalid. Please Check..!!!". I get the error even if I make no changes to the settings. There must be an invalid record, but I don't know how to find it or access it to delete it. Before I started getting this error, I added a few campaign mappings and deleted them. But I'm back to my original set now, and I still can't successfully Update Settings. My org ID is: 00Do0000000agMP

[CnP.Support]

Good day snesson

This means you have deleted a campaign that has been mapped. We review & update you shortly.

[CnP.Support]

Susan,

Your instance is also 2 versions behind. We highly recommend that we upgrade your instance at your earliest convenience.

[CnP.Support]

Good day snesson

Please see:


This campaign does not exist: https://na17.salesforce.com/701o0000000But7AAC


There may be others that may have been deleted but unless we remove this one and check the rest we cannot be certain.

Do you want us to delete this line and test?

[snesson]

Wow! Thank you! I deleted the line and can now Update Settings successfully. We will be sure to de-activate cancelled campaigns rather than delete the campaign, or will remove the settings before we delete a campaign.

[CnP.Support]

Glad to see it working.

Please let us know if we should schedule an upgrade for your instance. As stated your instance is not up to date and is no longer supported as it is 2 versions behind. Please see the release notes:

Your installed versions are shown below:



Release notes:

• API Class Library 4.3000: http://cnp.mn/1S5jL0v
  • Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html
• PaaS 9.5011: http://cnp.mn/2a9a0SH
  • Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

Support for your installed version had ended on July 27, 2016 as seen in the release notes.

[snesson]

Yes, please upgrade our instance. Do these upgrades necessitate an upgrade to our WooCommerce and Gravity Forms plug-ins on the website?

[CnP.Support]

Good day!

No they do not. Totally independent.

I will add your request to the queue and we should have it finished by tomorrow.

[snesson]

Great. Thanks!

[CnP.Support]

Good day snesson

We have upgraded your Salesforce instance as requested.

It is absolutely important that you re-establish connection between Click & Pledge and Salesforce. With this update C&P Accounts are no longer needed to be added to Salesforce as the connection will automatically add the required information to Salesforce. It is extremely important that you login to the portal & re-establish connection. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...and-salesforce

Release notes:

• API Class Library 4.3000: http://cnp.mn/1S5jL0v
  • Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html
• PaaS 9.5011: http://cnp.mn/2a9a0SH
  • Previous release notes: http://manual.clickandpledge.com/Sal...ase-Notes.html

You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

We also love to know what you think about our platform. Please review our apps on AppExchange:

• Payment: https://appexchange.salesforce.com/l...3JGBvEAO&tab=r
• Event: https://appexchange.salesforce.com/l...5vRQ9EAM&tab=r

Please let us know if we can be of any further assistance.

[snesson]

I re-established the connection in the portal, and got this error message: Warning: We have established connection with your Salesforce instance but your application is NOT up-to-date. Please upgrade to the latest release at your earliest convenience.

[CnP.Support]

snesson

Are you referring to account # 30253?

[snesson]

Yes, # 30253

[CnP.Support.AM]

Good day @snesson,

Would you please try to re-establish the connection now and let us know what you see.

Thanks,

[snesson]

I just re-established the connection again, and I got the same message: "Warning: We have established connection with your Salesforce instance but your application is NOT up-to-date. Please upgrade to the latest release at your earliest convenience."