What does 'Salesforce post result' field in Connect mean?

[jackdunn]

Hi there,

I'm going through a huge stack of receipts for transactions from our annual Give Out Day, and came across an order number that didn't pull any results in Salesforce. When I went to check Connect to see if the transaction had posted, the Salesforce Post Field reads "requested" instead of "posted". I created a transaction view of all the other transactions made that day and sorted by Post Result and found another four labelled 'Requested', as well as two with a SF post status of "Not posted", as well as another handful with a post status of "error". All of said transactions had a 'status' of 'authorized' and, just to be extra confusing, most of the transactions aren't in Salesforce except for 4 out of 6 of the 'error' ones, and 1 out of 5 of the 'requested' ones.

Can you explain to me what the Salesforce Post Field results mean, and why I would encounter them, as well as what I can do to address them so the transactions populated Salesforce correctly?

Thanks so much,
Jack

[CnP.Support]

jackdunn

Each transaction is set to post with 2 seconds delay to ensure that other processes have finished before we post again. Salesforce, at times, chokes under heavy load and back-to-back posts.

If a process in Salesforce is taking all the CPU usage or has locked records, Salesforce may refuse connection and we are stuck and cannot post.

You may post them again through Connect.

In reviewing your transactions I see 12 that are stuck with refused connection. The error message I see is:



I will go ahead and push these back to your instance if you want. Is it OK for me to push them?

[CnP.Support]

jackdunn

By the way our system notifies you for each error. You should have received a notice for these errors.

[jackdunn]

Thanks, CnP.Support Yes I think that makes sense - I was just worried about pushing them without knowing why they were stuck in limbo, in case they were actually waiting on something and then I would create a duplicate by sending it again. Does that make sense? If that's not a problem, I'd much appreciate if you could push those on. Thank you!

[CnP.Support.AM]

Good day @jackdunn,

We have pushed those transactions into your instance. Please check and let us know if we can be of any further assistance.

Thanks,