Check is required in VT, but we don't have an actual check

[Perc-BRC]

Hi- When trying to process EFT/ACH transactions from phone and web campaigns, we don't get a check number as we don't have a check in front of us, just routing (or transit/branch in Canada) and account info. But the virtual terminal asks for a check number as a required field. This isn't required via our processor, iATS, either. How can we process these without a check number please? Is echeck different than ACH and maybe we have the wrong kind of account?

Thanks!

[CnP.Support]

Good day Perc-BRC

Check number may be added as any number. It is primarily as a reference number.

Some gateways require it and we recommend using any number, e.g. 999 if missing.

We will see how we can make it optional if IATS is used.

[Perc-BRC]

Ah, good to know! Learning all the things today.