2 Issues after upgrading PAAS to 9.4017

[CnP.Support]

KMartin

No it works fine now. So you are all set.

You may use your custom URL in the connection if you want -- if not then leave it alone and it works.

Thank you again for reporting the issue & sorry for the inconvenience. So many variations ...

[KMartin]

CnP.Support our issue went away when we corrected the link in the Admin Portal. It now shows as active. I did go ahead and remove the "&" and reconnected in the admin portal and it changed our name back to include the "&". The "&" is part of our legal name and our account is set up this way. AND It is showing active, do I still need to continue to make changes if it is working?

[CnP.Support]

KMartin

Sorry for the confusion. My post was to help with our debugging of the issue.

The issue was with your name: Epilepsy Foundation Central & South Texas

The new feature we have added allows for immediate post of all information to Salesforce and reduces the step asking for adding the account to Salesforce.

We debugged the logs and realize that the issue you are having and others do not is due to the "&" sign in your name. We made provisions in the code to remove the "&" sign and post to Salesforce since Salesforce XML interpreter does not allow for the amersand.

It should work now with your custom URL so please test it. Sorry for the inconvenience and greatly appreciate it you let us know the result of your test.

[Perc-BRC]

I have reconnected all the accounts. It's still listed as as inactive in Salesforce and still have the error that our app is out of date on portal. I hate to keep bugging KMartin w/ email notices-- feel free to start a new ticket and tag me there, we can keep troubleshooting! This isn't a priority issue for us, as long as it syncs and we need to address the other issue I posted today asap, but happy to help.
Thanks

[KMartin]

I have corrected the URL to https://na23.salesforce.com/ and it worked. Our account now shows as active.

Suggestion: Remove the words in red below from the instructions in the Admin portal since they no longer apply
"Salesforce login URL is the complete address of your Salesforce account. Example: https://na15.salesforce.com or https://xyz.my.salesforce.com where xyz is the custom domain name."

[CnP.Support]

Perc-BRC

May I ask that you try again? The new version should be live now.

[CnP.Support]

Perc-BRC

Thank you for the updates.

We are currently updating the servers but will take a little time as servers are taken offline one at a time and updated to ensure no interruption in other services. We will update this thread once the new update is live.

[Perc-BRC]

I renamed the accounts in C&P Settings. I re-verified the Test Account. We are still seeing that error:
Connected
Warning: We have established connection with your Salesforce instance but your application is NOT up-to-date. Please upgrade to the latest release at your earliest convenience.

[Perc-BRC]

Ah.... Well, I'm happy to change that. Will do and let you know!

[CnP.Support]

Perc-BRC

I reviewed your account & noticed the same issue-- the & sign.




May I ask that you remove the "&" symbol in your name and try again.

We are releasing an update to remove the & when posting as Salesforce does not like the symbol.

[CnP.Support]

Perc-BRC

We have noticed there is an issue with Salesforce when the name of the organization has "&" symbol in it. We are working on the update and will soon release it.

I want to know if your client's name has an & sign in it.

[Perc-BRC]

Yup, I get the same error on trying to re-verify my Portal remote access: Account 29208

Connected
Warning: We have established connection with your Salesforce instance but your application is NOT up-to-date. Please upgrade to the latest release at your earliest convenience.

[Perc-BRC]

But I don't want to break theirs too! Sure, I will do that, as our test account is still linked and I can refresh that first.

You can have a look for yourself if you like at the C&P Settings list. You have access because of the post I just added, org ID

00D80000000LajA

[CnP.Support]

Perc-BRC

May I ask what is the C&P Account number of the client you have issue with?

Also can you try it now and tell me if you still have the issue. It is important that you click on Verify and try again.

[Perc-BRC]

FWIW- I have the same issue with users listed as "Inactive". I just assumed it was leftover from moving to OAuth and ignored it, since the sync was working.