Announcement

Collapse

Information Needed

See more
See less

Duplicates detected error in temporary contacts

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Duplicates detected error in temporary contacts

    Hi,

    We enabled the new duplicate functionality in the Spring release of Salesforce. If we create a contact not through C&P, this works as it's supposed to, allowing us to save anyway if what it catches isn't a duplicate. However, this is now interfering with our attempts to bring in temporary contacts through C&P that those rules catch.

    Please see the attached two screenshots and let me know what to do.

    Thanks!
    Mk
    Attached Files

  • #2
    Hi Kami,

    Org ID is 00DG0000000iirz

    Comment


    • #3
      Good day!

      We have tried to review your account but we no longer have access. As discussed during the office hours we need to see what duplicate rules you have set.
      Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance. As part of the process we will also upgrade you the latest instance of our applications. If you don't wish to be upgraded please let us know otherwise we will update your instance.

      To see your duplicate validation rules please see the following section:

      Click image for larger version

Name:	2417-DuplicateRule.jpg
Views:	69
Size:	48.2 KB
ID:	15679

      Do you have any validation rules in the section?

      Please grant us access so we can review your setting.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Good day!

        We have not heard back from you regarding this issue.

        Please let us know if we can be of any help.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi,

          Thanks for talking to my associate during office hours. I'm aware that using the new functionality you asked about it in your post is what started the issue. I posted a picture of one of the our rules in my initial question. I am granting you one week of access. Organization id 00DG0000000iirz. I need to be able to both use c&p, and use the Salesforce functionality that ensures we maintain clean data as an organization. Thanks for your help making the two systems work together.

          Mk

          Comment

          Working...
          X