Contacts not merging

[CnP.Support]

Good day!

Do you have the Order # for these transactions?

BTW: Please do not post images with detail contact information of your patrons to this public forum. I edited your image and blurred the identifiable information.

[Kate]

Organization number 00DG0000000l0eC

I have set the contact to fully automatic, merging if the first name, last name and email are the same. Contacts are not merging. Example: Renaissance Schamburg. See image below.



Duplicate contacts are not showing up in temporary contacts, they are just listing twice, or more.

Access granted, 7 days.

Thanks!
Kate