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Contacts not merging

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  • Contacts not merging

    Organization number 00DG0000000l0eC

    I have set the contact to fully automatic, merging if the first name, last name and email are the same. Contacts are not merging. Example: Renaissance Schamburg. See image below.

    Click image for larger version

Name:	duplicate contact.jpg
Views:	1
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ID:	16205

    Duplicate contacts are not showing up in temporary contacts, they are just listing twice, or more.

    Access granted, 7 days.

    Thanks!
    Kate

  • #2
    Good day!

    Do you have the Order # for these transactions?

    BTW: Please do not post images with detail contact information of your patrons to this public forum. I edited your image and blurred the identifiable information.
    Regards,
    Click & Pledge Support Department

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