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  • Order not posted to Salesforce

    I received and emailed notification of Order Number 1607071215232565005 but it is not showing up in my list of C&P Transactions in Salesforce, please advise.
    My org ID is 00Di0000000H8fk and I have granted login access

  • #2
    Good day!

    Strange.. we see this error: Object reference not set to an instance of an object.

    Do you know the origin of this transaction? This is the only transaction in your system that has generated this error - this is a Salesforce error.

    Also your instance is a version behind. Do you want us to upgrade your instance while reviewing this case?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Regarding the order: this is the text from the bottom of the emailed receipt:
      26861:78759[Bob Murray Housing With Love Walk]:Pay-3|P.20160513.3.086.001.150:c:118412:ur:

      Regarding the upgrade: I am waiting for a moment to get caught up on what the upgrade entails and hope to request an upgrade next week. I need to know how it affects Saleforce integaration and compatability with NPSP 3.0.

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      • #4
        Good day [email protected]

        I have forwarded this to our developers and will get back to you by Monday.

        Sorry for the inconvenience - I am sure we can figure out what is going on.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day!

          We have reviewed & see the order in your instance:

          Order: '1607071215232565005'

          Click image for larger version

Name:	Order.jpg
Views:	7
Size:	57.7 KB
ID:	24913

          Since we do not see a Contact the order is in the C&P Temporary Contact.

          Have you checked it?
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Yes, we do not currently have any unresolved temporary contacts, I looked not and the transaction does exist. Any ideas why we did not see it sooner? We resolve temporary contacts daily.

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