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Kamran, thank you for your help on Friday regarding the issue we are having with our autoresponder thank you letters (3 different check out pages, each with a different autoresponder).
Our organization ID is 00Dd0000000cT9n. I have granted login access to Click and Pledge Support until Sunday March 8.
As you may recall, our donors had been receiving thank you letters properly and I was receiving a copy as recently as a week ago (Feb 25). Shortly thereafter, I changed two autoresponder settings--I unchecked "declined" as a status condition and I changed from sending immediately to a 10 minute delay (to allow time to copy info from temporary contacts before sending the letter). About that time, I stopped receiving
You suspected there might be an issue with the "from" address. It was set to my personal address ([email protected]) and Gmail/Google Apps may be filtering emails both from me and addressed both to me. But there may be something else going on, since changing to different email address from the same domain did not quite work. Please see additional info below regarding my experience since our live support call:
1. Both the tests we did together and a subsequent actual donation seemed to work when the from address was set to "[email protected]". But as discussed, we would like to have the from address use our domain--aspousa.org or energyx.org
2. So I changed the "from" address to "[email protected]" for two of the letters, and "[email protected]" for one of the letters. I also changed the timing setting back to a 10 minute delay. I resent the autoresponders for previous test transactions for each of the three checkout pages. The letters were sent BUT, strangely enough, the from address for ALL THREE letters was "[email protected]" contrary to the settings for two of the autoresponders.
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3. I changed from address back to "[email protected]" and re-sent autoresponders for people who apparently did not receive a letter. This properly sent the letters with copies to me and confirmed by at least one donor. These letters may actually be duplicates of letters that according to the Autoresponder Log they already received.
I guess we could live with the click and pledge from address, but would like to see if we can make one of our addresses work. I appreciate your help in figuring out what's going on.
With regards, Jan
Our organization ID is 00Dd0000000cT9n. I have granted login access to Click and Pledge Support until Sunday March 8.
As you may recall, our donors had been receiving thank you letters properly and I was receiving a copy as recently as a week ago (Feb 25). Shortly thereafter, I changed two autoresponder settings--I unchecked "declined" as a status condition and I changed from sending immediately to a 10 minute delay (to allow time to copy info from temporary contacts before sending the letter). About that time, I stopped receiving
You suspected there might be an issue with the "from" address. It was set to my personal address ([email protected]) and Gmail/Google Apps may be filtering emails both from me and addressed both to me. But there may be something else going on, since changing to different email address from the same domain did not quite work. Please see additional info below regarding my experience since our live support call:
1. Both the tests we did together and a subsequent actual donation seemed to work when the from address was set to "[email protected]". But as discussed, we would like to have the from address use our domain--aspousa.org or energyx.org
2. So I changed the "from" address to "[email protected]" for two of the letters, and "[email protected]" for one of the letters. I also changed the timing setting back to a 10 minute delay. I resent the autoresponders for previous test transactions for each of the three checkout pages. The letters were sent BUT, strangely enough, the from address for ALL THREE letters was "[email protected]" contrary to the settings for two of the autoresponders.
.
3. I changed from address back to "[email protected]" and re-sent autoresponders for people who apparently did not receive a letter. This properly sent the letters with copies to me and confirmed by at least one donor. These letters may actually be duplicates of letters that according to the Autoresponder Log they already received.
I guess we could live with the click and pledge from address, but would like to see if we can make one of our addresses work. I appreciate your help in figuring out what's going on.
With regards, Jan
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