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Canadian Account with a Note informing charged in US dollars

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  • Canadian Account with a Note informing charged in US dollars

    Hi there.

    We have ran a dummy transaction on one of our Advanced Checkout pages... However, when the donor reaches the Thank you page, they received a note stating:

    "All charges are made in US Dollars. All exchange rates are set by the issuing card company and/or bank."

    Our account is setup in CAD. and we feel that if our supporters will receive such a message, it will bring in unnecessary inquiries which could be avoided. Please let us know whether we are being charged in US dollars and if not, please have that note taken out of the Thank you page as it is misleading.

    Thank you.

    Note: I've attached the said NOTE in an image below..

    Click image for larger version

Name:	USD.jpg
Views:	1
Size:	86.0 KB
ID:	16201








    NOTE: Please make sure not to post user information in the public forum. We blurred the donor information from the image and added it back.
    Last edited by nextgen; 02-23-2015, 04:33 PM.

  • #2
    Good day!

    We have resolved this issue. The line was removed from the standard pages.

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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