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New C&P payments not migrating to Salesforce accounts

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  • New C&P payments not migrating to Salesforce accounts

    Hi C&P team,

    We are having a problem with C&P credit card transactions not migrating successfully to Salesforce accounts. Constituents can successfully fill out our C&P payment forms, and our staff can manually entered payments. After processing the payment, we are directed to a C&P landing page that confirms payment has been successful. The automated receipt emails from C&P are sent successfully as well. However, none of the payment data is migrating automatically to associated Salesforce accounts. This problem has been occurring since February 4 or 5, 2015 and affects all of the payments since that date.

    We checked the C&P Temporary Contacts, and none of the constituents are listed there, nor do the payments show up in reports or C&P on Salesforce. Can you help? Let me know if I can provide more helpful information.

    Thanks!
    Madeline
    Membership Manager, Bicycle Colorado

  • #2
    Good day!

    Our records show that the following email was sent to you on Feb 8:

    Click image for larger version

Name:	2332-Email-Error.jpg
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ID:	15634


    as a result of invalid login (expired password or token) the connection was disabled and it is still disabled as shown below:

    Click image for larger version

Name:	2332-AccountSettings.jpg
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ID:	15635

    Please verify your connection & update the login information.

    To post the missed data back to Salesforce please follow this KB article: http://forums.clickandpledge.com/con...-to-Salesforce

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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