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Temporary contacts and field updates

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  • Bia
    replied
    00DF00000005zU1
    I will need to get you an order number
    Thank you.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day!

    Would you please share the Organization ID so that we know how to locate your account? Also, please share the Order number of the transaction your are referring to.

    Looking forward to hearing back from you.

    Thanks,

    Leave a comment:


  • Bia
    replied
    Sorry for the delay - access has been granted for 1 week.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day!

    Would you please grant us login access to your Salesforce account? We need to login and review.

    How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065

    Please share the Organization ID so that we know how to locate your account and Order number of the transaction your are referring to.

    Looking forward to hearing back from you.

    Thanks,

    Leave a comment:


  • Bia
    started a topic Temporary contacts and field updates

    Temporary contacts and field updates

    When processing temporary contacts with an email and a phone number but there is not a phone number or email in the Saleforce contact that I'm matching the donation for, it does not transfer into the info into it. I have to manually copy and paste the info in in order to keep it. Is this the default behavior and can it be changed? Thankyou.
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