Developer Script Exception Issue

[emmarcforr]

I've been receiving emails with:
"Apex script unhandled exception by user/organization: 005i00000025BE7/00Di0000000iX2P
Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id [various ID numbers]'"

When I emailed support the suggestion was to post here to see what could be done. We also tried to enter over information for over 20 credit cards last week and they were all declined. I'm wondering if this has something to do with it.

[CnP.Support]

Good day!

Please grant us login access and also post your Salesforce Org ID so we can review your instance.

[emmarcforr]

How do we do that?

[CnP.Support]

Good day!

I moved this post to the Salesforce channel as it was originally posted to the API Channel. The forum is set up with each product having its own specific channel. Please post your questions to the appropriate channel to ensure proper and expedited response.

At the top of this page the instructions for access access is provided.



Once we have access we will be able to review the case.

Thank you.

[emmarcforr]

These instructions no longer work.

[CnP.Support]

Good day!

Strange.. that is what everyone uses.

Here is based on Salesforce's site: https://help.salesforce.com/apex/HTV...n?id=000003910

Does that help any better?

[GFN_Admin]

Hello -

(Our C&P account number is 26971)
(Our Salesforce ID number is 00Di0000000db46)


I have also been receiving this message. Our instance of Click&Pledge was upgraded yesterday. We have had several payments from different countries that have all gone through, but this morning a donor from Australia emailed me to say that he tried to donate twice with two different credit cards that were both valid but his payment was declined and no reason was given. I checked in our C&P logs and these transactions do not show up as declined.

We did receive two of these Apex messages yesterday and two today so I am wondering if this is connected and how we can fix this.

---
Thur 7/21/2016 3:01 AM
ApexApplication <[email protected]>
Developer script exception from Global Footprint Network : 'CnP_PaaS.EmailSender' : Inactive User, orgId: 00Di0000000db46 userId: 005i0000001CDiX
To Mimi Torres



Apex script unhandled exception by user/organization: 005i0000001CDiX/00Di0000000db46

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '707i000005VHw7d'

---

Thur 7/21/2016 9:00 PM
ApexApplication <[email protected]>
Developer script exception from Global Footprint Network : 'CnP_PaaS.EmailSender' : Inactive User, orgId: 00Di0000000db46 userId: 005i0000001CDiX
To Mimi Torres


Apex script unhandled exception by user/organization: 005i0000001CDiX/00Di0000000db46

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '707i000005VKbGo'

--

Fri 7/22/2013 5:00 AM
ApexApplication <[email protected]>
Developer script exception from Global Footprint Network : 'CnP_PaaS.EmailSender' : Inactive User, orgId: 00Di0000000db46 userId: 005i0000001CDiX
To Mimi Torres

Apex script unhandled exception by user/organization: 005i0000001CDiX/00Di0000000db46

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '707i000005VLL77'

---

Fri 7/22/2013 4:00 PM
ApexApplication <[email protected]>
Developer script exception from Global Footprint Network : 'CnP_PaaS.EmailSender' : Inactive User, orgId: 00Di0000000db46 userId: 005i0000001CDiX
To Mimi Torres

Apex script unhandled exception by user/organization: 005i0000001CDiX/00Di0000000db46

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '707i000005VmMZa'

--

Thank you for the help!

-Mimi Torres

[CnP.Support]

Good day GFN_Admin

Sorry for the inconvenience but this issue is not related to the original post in this thread. The user that has those jobs registered under is no longer active:




Someone must have disabled this user and as such the job can no longer run given it was set up under that user.

Hope this helps.

Please let us know if we can be of more help.

[GFN_Admin]

Thank you. I looked into the user ID and it belongs to the contractor that set up our Salesforce database for us a few years back. I was not aware that any processes were set up and still under this person. This Apex error issue (which seems to effect credit card processing for a few countries including Australia) didn't show up until our instance of Click & Pledge was updated last week. Most recently Giacomo Pascolini was our System Administrator (User ID: 005i0000003AHCT) and then he set me up as an Administrator as well (user id: 005i0000005m47t) Giacomo is no longer with the company and I will actually be leaving myself in two weeks and want to make sure everything is working properly before I leave. NOw that I have reactivated the account with user id 005i0000001CDiX can you help me? I have no idea where to edit the process that is causing the error.

Thanks,
Mimi

[CnP.Support]

Good day GFN_Admin

Sure.. I have forwarded this to our testing team & will update this once they have updated & reviewed your instance.

[CnP.Support]

Good day GFN_Admin

As requested we deleted the existing jobs and started a new one with the new user.



Please let us know if we can be of more help.

[GFN_Admin]

Thank you. Hopefully this will resolve our current issue.