Outstanding issue

[Radha]

Hi all,

This issue has not yet been resolved:

https://forums.clickandpledge.com/forum/platform-product-forums/salesforce-donor-management/23341-troubleshoot-opportunity-transaction

https://forums.clickandpledge.com/forum/platform-product-forums/salesforce-donor-management/22740-unable-to-find-transaction-in-connect

From our end, I'm not really sure what happened.

This donor requested that we update his credit card for a recurring gift. I attempted to do that via Connect. Something fishy happened and the card has never been charged.

At this point, I need information very soon so I can respond to this donor.

Thanks,
Radha

[CnP.Support]

Good day!

If we know a bit more information we can update your post.

Please continue on those posts. It is always best to stay with the same post as posting different posts will only confuse the issue.

Your initial post was being followed but our team could not figure out what you have done and as such needed more information. I will close this thread and ask that you please respond to the previous posts.