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  • Mapping not working for this order number

    Having trouble with custom mapping on this order: 1604251232337629962

    SF org ID:
    00D6100000084Y8

  • #2
    Made some new test, same problems. Look at this order number instead: 1604271722546553744

    SF org ID:
    00D6100000084Y8

    Updated: I have discovered the problem; although all the data from the custom question is coming through, only the *last option checked* is being picked up by the custom mapping.

    ex: If someone puts checks next to options 1-3 on the donation form, only option 3 is successfully mapped, even though all the options have mapping attached to them.

    How to fix?
    Last edited by circusnowadmin1; 04-27-2016, 07:08 PM.

    Comment


    • #3
      Good day!

      Sorry to report but our test team has identified an issue (hate to call it but a bug!) in this with 2 part words.

      It has been fixed in the upcoming release, due out in mid-May.

      Sorry.. undocumented features like this pop up and the best we can do is to fix them immediately. Our goal is to release the update by May 15.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Does this mean that single word answers should be fine? My experience was that double words did work, but that the bug was for the final check marks on the form. Ex order number: 1604271919116529962

        Comment


        • #5
          On further investigation, I've found that your answer is not correct and my suspicion is...the issue is not two word answers, but something to do with "exit after last match." Only the final matching item in the custom question is being mapped, regardless of how many words it is.

          Is there any work around you can imagine for this issue? I am on a May 1st deadline for this functionality working.

          Comment


          • #6
            Good day!

            We have identified an issue with 2 words and have shown that to be true in our testing which has been resolved in the update. You may be experiencing a related issue or different but we are sure of a bug in here.

            As for exit after last match-- yes the system will update the fields and the same field may be updated multiple times but the last one will naturally prevail.

            If you wish to elaborate on what you see we will gladly review it.

            The next update is due out on May 15 as testing is in progress so it won't be able to be released earlier.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Just checking in after our last live-support; will both issues be resolved in the next update?

              Comment


              • #8
                Good day!

                Based on our analysis the answer is yes. Both are being addressed.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Checking in; we were told the update addressing this issue would be released May 15th, did we miss the release and is the issue addressed?

                  Comment


                  • #10
                    Good day!

                    The beta releases are available for testing and are in the Salesforce beta section of the forum.

                    Salesforce will finish deployment of Summer '16 release by June 11 and as such we were unable to release in May. We have to wait for all instances to be updated to Summer '16 before releasing it since those instances not yet on Summer '16 will not be able to install the apps.

                    Currently the release date is June 15, after Salesforce's completion of all updates. Please see the release notes in the Beta channel.

                    Let us know if we can be of any further assistance.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      I don't see the fix to this issue listed in the Beta, but maybe I'm just missing it...would you recommend installing the Beta now or waiting until June?

                      Comment


                      • #12
                        Good day!

                        Please see: https://forums.clickandpledge.com/fo...ta-paas-9-4002

                        Click image for larger version

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                        We do NOT recommend installing the beta in any production instance. Our dev instances are now on Summer '16 release of Salesforce and all pages are being converted to the latest API version of Salesforce. The testing team is testing each page for compatibility and backward issues, if any. We do not recommend updating the latest beta, and if your instance has not yet been updated to Summer '16 you will get an error when trying to upgrade as the instance & version are not compatible until your instance is at Summer '16 release.

                        Please see: http://trust.salesforce.com/trust/calendar

                        the above will show when your specific instance will be updated.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment


                        • #13
                          Thanks, was looking at the wrong posting! Will wait for the update in June

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