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  • Swiper 1 app problems

    Problems with Swiper 1
    00DF00000005kGG

    getting error message that app name is duplicate and I can't use it


  • #2
    Good day!

    We have reviewed your instance and believe this is a Salesforcce issue. We will follow up with Salesforce to determine the root cause as we have not been able to duplicate this in any other instance.

    Salesforce needs access to your account. Please grant Salesforce Support access to your account for a week so they can enable logging and review your instance.

    We have also tried upgrading your instance but it seems like an error is being generated. Have you received any emails regarding failed upgrade?

    Please post back when login access has been granted to Salesforce.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I have granted Salesforce access to our account.

      Comment


      • #4
        Good day!

        Thank you. We will follow through with Salesforce.

        We also tried to upgrade your instance yesterday but it never completed. Have you received a failed installation from Salesforce? Seems like we can't upgrade your instance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Good day!

          We received confirmation from Salesforce that they have fixed your instance.

          The Swiper1 app has been added to your instance but we cannot set it up in the portal as it needs you to login to your Salesforce instance as part of the OAuth verification.

          Please login to Salesforce follow the steps listed in the manual: http://manual.clickandpledge.com/Swi...tallation.html

          As the app has already been created you need to follow the steps starting from:

          Click image for larger version

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          Copy the Consumer Key and Consumer Secret to the Portal:
          Click image for larger version

Name:	CAP Third Party Swiper1.jpg
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          and then we can test the connectivity.

          Sorry about the inconvenience - this was quite a strange case as we have never seen a case where we could not create the app. Strange indeed.

          Salesforce fixed your instance so we should be fine now.

          Let us know when we can test the Swiper1 connection.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I have gone in and entered the consumer key and consumer secret as directed (10:58 AM - CST) 1/

            Comment

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