Announcement

Collapse

Information Needed

See more
See less

Review Duplicate Packages

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Review Duplicate Packages

    During office hours we couldn't figure out how our temporary contacts were not allowing to be posted. We uninstalled our dup checkers.
    This is our Org ID: 00Do0000000IPiS

    Order # that is receiving an error (1 of 2):
    160331103536684
    Error message displayed:
    Insert failed. First exception on row 0; first error: UNKNOWN_EXCEPTION, You're creating a duplicate record. We recommend you use an existing record instead.: []

    We can't find any duplicate checker.


  • #2
    Good day @LaPaz-Pat,

    One of our developers reviewed your instance & found the issue. In your instance please go to: https://na17.salesforce.com/0Bmo0000...DuplicateRules


    Click image for larger version

Name:	Duplicate.jpg
Views:	11
Size:	68.7 KB
ID:	22922


    We disabled the rule and you may enable it if you want.

    Click image for larger version

Name:	2016-04-01_8-29-38.jpg
Views:	11
Size:	50.0 KB
ID:	22923

    Once disabled the Repost worked fine as shown below:

    Click image for larger version

Name:	2016-04-01_8-30-39.jpg
Views:	12
Size:	36.0 KB
ID:	22924


    Since you also have enabled the Maintenance the system will resolve all the issues you had with this duplicate rule automatically. Most probably, by the time you see this post, all errors have been resolved by the system.

    We also love to know what you think about our system. Please review our app on AppExchange at: https://appexchange.salesforce.com/l...3JGBvEAO&tab=r

    Please let us know if we can be of more help.

    Regards,
    Support Team


    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Great! Thanks for finding it for us and fixing our issue.

      Comment

      Working...
      X