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Donation created in Virtual terminal is missing and can't be found

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  • Donation created in Virtual terminal is missing and can't be found

    Has anyone experienced processing a donation in Virtual Terminal and then could not find the donation in Salesforce? If so please advise how the problem was resolved as I am experiencing that now.
    Thanks.

  • #2
    Good day!

    I moved this thread to the Salesforce channel as it was originally posted to the Upgrade Assistance channel. Please make sure the posts are related to the channel they are being posted to.

    Do you have the order number for this transaction? Have you checked the C&P Data?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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