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  • Recommendation for Card Reader

    Hi,

    We need to purchase card readers to use with Virtual Terminal.
    We were unable to get Magtek part #21040102 to function in Windows 8 with C&P.

    Can you please direct us to card swipers that have proven successful in use with VT?

    Thanks so much,
    Y Singer

  • #2
    Y Singer,

    The requirement is that the USB card-reader be a 3-track "Keyboard Emulation" reader. While your reader has keyboard emulation capability it also can be set to HID. Please check to see that it is set to Keyboard Emulation
    We usually recommend card readers that are Keyboard Emulation ONLY such as the Magtek 21040145.

    If you have any other questions, please submit a support ticket at help.clickandpledge.com
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Thank you so much!
      YS

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      • #4
        The MagTek 21040145 is not so widely available for purchase - any other generic options that we can purchase from any staples / office depot that would work in C&P?

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        • #5
          Y Singer,

          The card swipe you purchased reads using HID and MSR encoding. As mentioned before, what is required for our system is a 3-track "keyboard-emulation" reader, also known as a "wedge" reader.
          The Magtek SureSwipe USB Reader (Model: MAG21040145) works well. It is sold at Amazon for $52.45
          http://www.amazon.com/Magtek-2104014...ck+card+reader

          Another possibility is http://www.amazon.com/Idtech-Minimag...oard+emulation

          Other keyboard-emulation readers work as well. However, we have had some issues with card-readers that can read HID cards and are switchable between HID and keyboard emulation.
          I hope this helps.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            We ran a big event this past Saturday night and got card readers to capture cc info directly in to C&P box office with any new registrations. As per previous replies, we purchased the recommended card reader and everything seemed to go off without a hitch... until today.... we have all the CC info and it reads as if the funds were donated however the funds were not processed and are not coming up in our CC statements only in C&P. Did I miss a step? Are they all in a batch somewhere that need to be uploaded and processed? Please advise.

            Thank you

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            • #7
              Originally posted by yaakov@jwrp.org View Post
              Hi,

              We need to purchase card readers to use with Virtual Terminal.
              We were unable to get Magtek part #21040102 to function in Windows 8 with C&P.

              Can you please direct us to card swipers that have proven successful in use with VT?

              Thanks so much,
              Y Singer
              Well, another option for your reference, you can use Syncotek SC-750 magnetic swipe card reader:
              http://www.syncotek.com/products/sc-750/
              Magnetic Swipe Card Reader Syncotek SC-750 is designed to offer a card reading/writing solution for ISO 7811 formats. Powerd by USB. It is ideal for payment
              Last edited by CnP.Support; 11-30-2015, 09:51 AM.

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