Error submitting Virtual Terminal transaction

[[email protected]]

Hi,
I setup the Virtual Terminal and accessed it from the button on the contact record.
Once I completed the "donation" and submitted it, I received the following error.

Error Code		2052
Transaction Result		Xml Error
		The 'urn:APISchema.xsd:ShippingCountryCode' element is invalid - The value '' is invalid according to its datatype 'NormalizedString' - The actual length is less than the MinLength value.

1. How can I resolve this?
2. Is there a help document that identifies potential errors and how to resolve them?

Thanks in advance,
Y Singer

[CnP.Support]

Good day!

Please grant us login access so we can review your account. This may have to do with an invalid country name.

Once we have access to the account we can review and let you know.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065

Please also include the contact ID of the person you are having issue with.

[[email protected]]

Hi,
I granted access. The contact I was testing with is https://na10.salesforce.com/003F000001eU2ag .
Thank you in advance,
YS

[CnP.Support]

Good day!

We reviewed your account and noticed that you have set up the hide feature for the Shipping Address.


The Billing Address is using the wrong formatted Country and as such when posting it will result in an Error since it is also being pushed to shipping address..

The ISO standard naming convention is US and not USA and as a result it will fail.

We strongly recommend that you synchronize the Country / State database to unify all your state & country names. This will also block such inconsistencies to cause error.

C & P Settings > Countries & States








By adding this feature you will have a list of all States & Provinces for all countries in the Virtual Terminal.

In the next update (coming soon) we will be adding an additional validation rule to catch this issue prior to posting.

I hope this makes sense and answers your question.

[[email protected]]

Hi,
Thank you. That issue seems to be resolved. However, another cropped up.

Now, when I submit the transaction I receive a different error...

Error Code		2052
Transaction Result		Xml Error
		The 'urn:APISchema.xsd:Quantity' element is invalid - The value '0' is invalid according to its datatype 'Long' - The MinInclusive constraint failed.

Please give me some insight into how to avoid this one.

Thanks so much,
Y Singer

[CnP.Support]

Good day!

this issue is due to the quantity being set to 0.

Is the quantity 0 in settings?

[[email protected]]

Hi,
You can view my settings below. My Payment Description - Quantity is 1. For each line item it is 0.
I would appreciate it if you can review the settings in total. I am bumping into problems one by one, and I have a deadline to meet.
All of your assistance is very appreciated,
Y Singer

[CnP.Support]

Good day!

Please grant us login access so we can review your account.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[[email protected]]

I granted access. Our company name is Jewish Women's Renaissance Project. SF org id is 00DA0000000AmMJ.
Thank you for your help. This is becoming time-sensitive.

All the best,
Y Singer

[CnP.Support]

Good day!

The default items were set to 0 for quantity and we changed them to 1. See below:


Please test and let us know if we can be of any further assistance.

[[email protected]]

Hi,
Did you see what happened when you set all of the default quantites to 1?
Very predictably, the default total before entering anything on the page is $6,409!!!
That's why I set the quantities to 0.

Please explain to me how I should setup the VT page so that
a. the donation amounts (items) are visible and
b. no donation is assumed to be made until chosen.

This is a common setup.
How does Click & Pledge suggest that I set this up?

Thanks,
Y Singer

[CnP.Support]

Good day!

With the latest release on the AppExchange this will work.

What release are you on?

[[email protected]]

Hi,
I updated. It works. We're done for now.
Thank you,
Y Singer

[CnP.Support]

Great.

Glad to see it all working.

Please let us know if we can be of any further assistance.