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Unable to find transaction in Connect

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  • Radha
    replied
    #1603151428167544298

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Do you have an order number for us to review?

    The authorization occurs and posts to Salesforce with the installment number as 0 but that will be used moving forward. There is not much else to do since the CC number is associated with a new linked recurring family.

    What is the Order Number so we can review.

    Leave a comment:


  • Radha
    replied
    SO then, how can I determine the scheduled payment date for the preauth?

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  • CnP.Support
    replied
    Radha,

    The entry will be created after the first payment. No such payment has occurred.

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  • Radha
    replied
    But normally, isn't there a recurring object with Installment period = None?

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  • CnP.Support
    replied
    Good day @Radha,

    We were going to update this post shortly.

    Pre-authorizations are not assigned to any specific transaction. They are a general request for updating a set record and as such not associated with the recurring. Once a transaction occurs with the recurring chain it will then be associated with the recurring.

    Hope that answers your question.

    Leave a comment:


  • Radha
    replied
    Just following up since I haven't received a reply ...

    Why isn't there a recurring object associated with this preauth?

    R

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  • Radha
    replied
    Thanks.

    So if this is a preauth transaction, why isn't there a CnP Recurring object associated with it?

    Also, I don't see anywhere that indicates when the charge will occur. Do you?

    R

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Your transaction was a future date transaction with changed Credit Card. We fixed the view and now it shows.

    Please check it again and let us know if we can be of more assistance.

    Leave a comment:


  • Radha
    started a topic Unable to find transaction in Connect

    Unable to find transaction in Connect

    Transaction #1603151428167544298 appears in Salesforce as an opportunity, CnP Transaction, etc. However, when I search for it in Connect, I'm unable to locate it. Can you please help me research this?

    Thanks,
    Radha
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