Unable to find transaction in Connect

[Radha]

Transaction #1603151428167544298 appears in Salesforce as an opportunity, CnP Transaction, etc. However, when I search for it in Connect, I'm unable to locate it. Can you please help me research this?

Thanks,
Radha

[CnP.Support]

Good day!

Your transaction was a future date transaction with changed Credit Card. We fixed the view and now it shows.

Please check it again and let us know if we can be of more assistance.

[Radha]

Thanks.

So if this is a preauth transaction, why isn't there a CnP Recurring object associated with it?

Also, I don't see anywhere that indicates when the charge will occur. Do you?

R

[Radha]

Just following up since I haven't received a reply ...

Why isn't there a recurring object associated with this preauth?

R

[CnP.Support]

Good day @Radha,

We were going to update this post shortly.

Pre-authorizations are not assigned to any specific transaction. They are a general request for updating a set record and as such not associated with the recurring. Once a transaction occurs with the recurring chain it will then be associated with the recurring.

Hope that answers your question.

[Radha]

But normally, isn't there a recurring object with Installment period = None?

[CnP.Support]

Radha,

The entry will be created after the first payment. No such payment has occurred.

[Radha]

SO then, how can I determine the scheduled payment date for the preauth?

[CnP.Support]

Good day!

Do you have an order number for us to review?

The authorization occurs and posts to Salesforce with the installment number as 0 but that will be used moving forward. There is not much else to do since the CC number is associated with a new linked recurring family.

What is the Order Number so we can review.

[Radha]

#1603151428167544298