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  • #16
    Good day!

    We just did a test transaction with a card reader and a single swipe and charge worked without any issues. Here is the authorization code. It was done in your VT.

    Click image for larger version

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    Are you sure you are selecting the Card Reader?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #17
      Good day!

      It is helpful if you keep the questions unique to a thread. In this case you have mixed the threads and makes it hard to answer the question given there are multiple questions. It is always a good practice in forums to keep the thread consistent and post new questions as new threads. Thank you.

      in reference to your address question and state. When we cannot find an exact match in spelling the system cannot locate the text in the lookup field. Please grant us login access and the contact name so we can see what record is in your system relative to the ISO standard names for country & state.

      Currently we do not have access to your account:

      Click image for larger version

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      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #18
        Yes we did select the card reader. We did get the card reader to finally read, but it would not process. We were getting several XML errors when attempting to process and could never get the transaction to approve. We were in the middle of the event so we could not screen shot to report the errors. We have another event April 30th. Will another update be available by then?

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        • #19
          I'm sorry to mix threads.. All the issues have revolved around the VT and the beta update. I did give 3 day access this morning. I will approve again.

          Comment


          • #20
            Good day!

            Is it OK if we do a test in your instance? Our internal tests with any credit card work without any issues.

            Do you have the XML error you are referring to?
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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