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  • Autoresponder

    Hi,
    It seems like whenever the autoresponder sends emails with contact info, it's not updating the contact info and is pulling from an older address field. The address on the receipt gets updated, but not in the contact field in the autoresponder.
    Please help!

  • #2
    Any ideas?

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    • #3
      Good day!

      Sorry for the late reply.

      The Autoresponder uses the Contact email address. This is by design as the entire Autoresponder is set to use the Contact information.

      Based on client's demand we changed the email that the Autoresponder is sent to the one used for the payment as it is assumed that this is the one the patron wishes to receive the receipt.

      In the next update, due out later this year (Q4), a setting in the C&P Settings allows for customization of which information should be used, the posted information or the one in the contact record. We have clients that want one or the other.

      Hope that answers your question.
      Regards,
      Click & Pledge Support Department

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