Recurring Not Cancelling in Salesforce

[dstephens]

Since 9.2 came out it has been great being able to cancel recurring gifts in Salesforce, and initially it worked well. Over the last month or so however, 4 of the last 5 haven't cancelled when I pressed the button. The screen just refreshed and then came back with it still active. Most recently Recurring ID: 141472 - Contact ID: a08d000000vsDSw, Mandy Cooper. I am still able to go into the C&P Portal to cancel it like we used to, but it appears something isn't working properly.

C&P Account: 20588
You have Salesforce log in access.

[CnP.Support]

Good day!

Is it OK if we click on the CANCEL button for that record. Just want to make sure it is OK if we can cancel it.

[dstephens]

Yes! That is fine. It has already been replaced by a new Pre-Auth starting next month.

[CnP.Support]

Good day!

We have researched this issue. These transactions are returning an error and it is being investigated by the API team.

We will update you once we have an answer.

Sorry for the inconvenience.

[dstephens]

Thanks for looking into this for us!

[dstephens]

So the last few days every monthly I have canceled has worked, so I just checked again on Mandy Cooper and she was able to be canceled today. Not sure if your team fixed something or not, but it is apparently working again.