Announcement

Collapse

Information Needed

See more
See less

Security Tokens and IP Whitelists

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • avattikuti
    replied
    Hi,

    I've attached a screenshot of the issue. Let me know if you can view it or if I should pass on the screenshot via email. I was referring to entering salesforce credentials in the click and pledge site Account Info->3rd Party->Salesforce.
    Click image for larger version

Name:	C+P Security Token.jpg
Views:	1
Size:	12.2 KB
ID:	15552

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    I really don't understand what you mean by "...prompted to enter a security token in the main clickandpledge.com interface"

    What interface?

    we don't have any such message anywhere in our system.

    Leave a comment:


  • avattikuti
    replied
    Hi,

    I did add that IP range for the whitelist in Salesforce. However, I am still prompted to enter a security token in the main clickandpledge.com interface.

    In general, how do clients who have IP whitelists (some other products we have require this) deal with not having a security token to enter?

    -Abhi

    Leave a comment:


  • CnP.Support
    replied
    Hi Abhi,

    Click & Pledge infrastructure is on the following IP's: 216.252.199.0/24 [as of October 10, 2014 - no plans to change it in the near future]

    I hope that answers your question.

    Let me know if that answers your question.

    Leave a comment:


  • avattikuti
    started a topic Security Tokens and IP Whitelists

    Security Tokens and IP Whitelists

    Hi There,

    We are using a whitelist for allowed IPs for our salesforce instance. Consequently, we cannot generate a security token for setting up the connection. I think whitelisting the C+P servers should allow for the connection. Could you please provide a list of the IP ranges/blocks used by Click and Pledge?

    I did already whitelist the IPs mentioned in the article http://forums.clickandpledge.com/con...nsure-delivery

    But when entering the credentials and verification in the Click and Pledge admin, I still get prompted for a security token.

    -Abhi
Working...
X