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Security Tokens and IP Whitelists

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  • Security Tokens and IP Whitelists

    Hi There,

    We are using a whitelist for allowed IPs for our salesforce instance. Consequently, we cannot generate a security token for setting up the connection. I think whitelisting the C+P servers should allow for the connection. Could you please provide a list of the IP ranges/blocks used by Click and Pledge?

    I did already whitelist the IPs mentioned in the article http://forums.clickandpledge.com/con...nsure-delivery

    But when entering the credentials and verification in the Click and Pledge admin, I still get prompted for a security token.

    -Abhi

  • #2
    Hi Abhi,

    Click & Pledge infrastructure is on the following IP's: 216.252.199.0/24 [as of October 10, 2014 - no plans to change it in the near future]

    I hope that answers your question.

    Let me know if that answers your question.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Hi,

      I did add that IP range for the whitelist in Salesforce. However, I am still prompted to enter a security token in the main clickandpledge.com interface.

      In general, how do clients who have IP whitelists (some other products we have require this) deal with not having a security token to enter?

      -Abhi

      Comment


      • #4
        Good day!

        I really don't understand what you mean by "...prompted to enter a security token in the main clickandpledge.com interface"

        What interface?

        we don't have any such message anywhere in our system.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hi,

          I've attached a screenshot of the issue. Let me know if you can view it or if I should pass on the screenshot via email. I was referring to entering salesforce credentials in the click and pledge site Account Info->3rd Party->Salesforce.
          Click image for larger version

Name:	C+P Security Token.jpg
Views:	1
Size:	12.2 KB
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