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Pledge payments not coming off

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  • mkavodah
    replied
    Please remove the screenshot. I am referring to something else. The problem is that applying a payment isn't changing the remaining balance. You can see it here.

    Click image for larger version

Name:	remaining balance.jpg
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ID:	15559

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    I am confused as to why you think it is not working. The Pledge amount shows as seen below.

    <IMAGE REMOVED AS REQUESTED>

    Perhaps you are referring to something else.

    Leave a comment:


  • mkavodah
    replied
    Hi,

    The upgrade unfortunately did not fix this. You can see at https://cnp-paas.na11.visual.force.c...fdc.override=1. I gave you three days access. Our org ID is 00DG0000000iirz.

    Thanks,
    Mk

    Leave a comment:


  • mkavodah
    replied
    Okay. I did the upgrade. I will let you know the next time we try one if this fixed it. Thanks.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We have reviewed the latest release and don't see the issue. Please upgrade to the latest release and let us know if you still have the problem.

    Our records show that there was a bug in release 8.3056 which was corrected in the previous update and not present in the new release.

    Let me know if we can be of any further assistance.

    Leave a comment:


  • tmartell
    started a topic Pledge payments not coming off

    Pledge payments not coming off

    SF Org ID is 00DG0000000iirz


    I have granted one week access to C&P to troubleshoot this.
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