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Can't Process Refunds in Salesforce

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  • CnP.Support
    replied
    Good day!

    EChecks cannot be credited. The gateways do not support refund of eChecks and they may only be refunded directly by your organization by sending the patron a check.

    Sorry but as it is not offered by gateways we cannot offer it.

    Hope that answers your questions.

    Leave a comment:


  • michaelc
    replied
    FYI- This was an "echeck" payment. Which may make a difference in the way it's processed? The transaction shows "authorized" but not "verified".
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  • michaelc
    replied
    I'll attache larger files....
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  • michaelc
    started a topic Can't Process Refunds in Salesforce

    Can't Process Refunds in Salesforce

    I am trying to process a refund from the Click and Pledge Registration page in Salesforce and the refund option is not available. I previously processed a refund via this method for a different event a couple of weeks back. The registration was entered today about an hour ago and it was an e-check. Is there a minimum timeframe I must wait before I can enter e refund? (see images)

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