I am trying to process a refund from the Click and Pledge Registration page in Salesforce and the refund option is not available. I previously processed a refund via this method for a different event a couple of weeks back. The registration was entered today about an hour ago and it was an e-check. Is there a minimum timeframe I must wait before I can enter e refund? (see images)

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Can't Process Refunds in Salesforce
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Good day!
EChecks cannot be credited. The gateways do not support refund of eChecks and they may only be refunded directly by your organization by sending the patron a check.
Sorry but as it is not offered by gateways we cannot offer it.
Hope that answers your questions.Regards,
Click & Pledge Support Department
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