Can't Process Refunds in Salesforce

[michaelc]

I am trying to process a refund from the Click and Pledge Registration page in Salesforce and the refund option is not available. I previously processed a refund via this method for a different event a couple of weeks back. The registration was entered today about an hour ago and it was an e-check. Is there a minimum timeframe I must wait before I can enter e refund? (see images)

[michaelc]

I'll attache larger files....

[michaelc]

FYI- This was an "echeck" payment. Which may make a difference in the way it's processed? The transaction shows "authorized" but not "verified".

[CnP.Support]

Good day!

EChecks cannot be credited. The gateways do not support refund of eChecks and they may only be refunded directly by your organization by sending the patron a check.

Sorry but as it is not offered by gateways we cannot offer it.

Hope that answers your questions.