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Can't Process Refunds in Salesforce

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  • Can't Process Refunds in Salesforce

    I am trying to process a refund from the Click and Pledge Registration page in Salesforce and the refund option is not available. I previously processed a refund via this method for a different event a couple of weeks back. The registration was entered today about an hour ago and it was an e-check. Is there a minimum timeframe I must wait before I can enter e refund? (see images)

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  • #2
    I'll attache larger files....
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    • #3
      FYI- This was an "echeck" payment. Which may make a difference in the way it's processed? The transaction shows "authorized" but not "verified".
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      • #4
        Good day!

        EChecks cannot be credited. The gateways do not support refund of eChecks and they may only be refunded directly by your organization by sending the patron a check.

        Sorry but as it is not offered by gateways we cannot offer it.

        Hope that answers your questions.
        Regards,
        Click & Pledge Support Department

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