Information Needed

See more
See less

Re-run declined transaction?

  • Filter
  • Time
  • Show
Clear All
new posts

  • Re-run declined transaction?

    Hello, our donor's recurring donation didn't run on the 28th due to insufficient funds. I contacted the donor (Kim H) today and she believes the funds should now be there and requests that it be run again.

    Please could you re-run the transaction. I think the information below is all that is needed, but please let me know if more is required.

    Account ID: 23634Patron's name: Kim H.
    Recurring failed: 9/28/2014
    Amount: $10

    Thank you!

  • #2
    Good day!

    We just ran the recurring transaction as requested and the transaction was authorized.

    You should have a receipt by now.

    Please let us know if we can be of any further assistance.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub: