Erroneous temporary contacts reappear after deletion

[lamjus]

Hello, the following erroneous temporary contacts are reappearing after deletion:

TC-0473 Andrew Spokes $10k
TC-0474 Christian Correa $500
TC-0475 Jeri Berman Davis $1k
TC-0476 Test Tester $50
TC-0477 Test Testing $100
TC-0478 Swein Hwang $4k
TC-0479 Swein Hwang $4k (duplicate)
TC-0480 Rose Silverman $15

Could someone take a look- our org ID is 00D400000009iVG and I have granted access. The "National View" list view is probably best. Thanks so much.

[CnP.Support]

Good day!

The self-healing service will run the "C&P Data" if it sees it not having been processed. If you delete a transaction without deleting its corresponding C&P Data all aspects of it will disappear.

Please delete all traces of the transaction by going to the C&P Settings > Maintenance, making sure to delete the C&P Data as well. see below:



Once the C&P Data for the transaction has been deleted, nothing about it will appear again. Of course if you push the data from Connect back to Salesforce all will return to the previous state again.

Hope that answers your question.

[CnP.Support]

Good day!

One last note- your instance is 2 releases behind. Please let us know if you want us to upgrade your instance. see your releases below:

[lamjus]

Thanks so much that, that was very helpful- I was able to delete those transactions.

Please do go ahead and update my instance.

[CnP.Support]

Good day!

We have upgraded your instance as requested. When reviewing your installation we noticed a bit of discrepancy.

In the event you have the following site: https://breakthroughcollaborative.secure.force.com/bb4b




In reviewing the permissions for this page in the Sites:




we do not see that page, namely bb4b - and as such we are not able to finalize the permission setting.

Let us know if we can be of more assistance.

[lamjus]

Thanks for flagging that- /events is the site used with C&P events and I've updated the default setting to reflect that. Can the permission setting be finalized now?

[CnP.Support]

Good day!

As requested we completed the post-installation & permissions for the event site: https://breakthroughcollaborative.se...rce.com/events

Please let us know if we can be of more assistance.

[lamjus]

Thanks again for all your help.