Announcement

Collapse

Information Needed

See more
See less

Temporary Contact Maximum view size?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • CnP.Support
    replied
    Good day!

    Would you please confirm that the Salesforce team has access? Please provide a screen capture of the permission being given. We are told by Salesforce that they do not have access to Org ID: 00Di0000000JHGH

    Please see:

    Code:
    Partner Community Case Number: #13227000
    
    A new comment has been added by Nishant Chaudhary to your case regarding "Facing view state issue at manage package".
    To reply to this comment, please click the URL below to view the case.
    This area will be your primary source of feedback regarding all of your cases.
    
    Case URL:
    https://partners.salesforce.com/partnerCaseDetails?Id=5003000000aiXgAAAU
    
    Comment:
    Hello Feroz,
    
    Greetings.
    
    As, informed earlier the login access has not been granted, the login access has not been granted, please check it again with client.
    
    Plus, it is more then 10 days this case has been closed.
    
    Please close this case and open a fresh case, where you can mention this case number.
    
    Regards,
    Nishant
    Please include an image of the Grant Login Access page so we can make sure all is set before creating a new case.

    Leave a comment:


  • DPetr
    replied
    I am so sorry- I granted permission to the wrong Salesforce - .org v. .com please inform them?

    Leave a comment:


  • CnP.Support
    replied
    Good day @DPetr,

    Please see the following message from Salesforce Support:

    Code:
     Partner Community Case Number: #13227000
    
     A new comment has been added by Nishant Chaudhary to your case regarding "Facing view state issue at manage package".
    To reply to this comment, please click the URL below to view the case.
    This area will be your primary source of feedback regarding all of your cases.
    
    Case URL:  [URL="https://partners.salesforce.com/partnerCaseDetails?Id=5003000000aiXgAAAU"]https://partners.salesforce.com/part...000000aiXgAAAU[/URL]
    
    Comment:
    
    Hello Feroz,
    
     I checked in org id - 00Di0000000JHGH , the login access has not been granted, please check it again with client.
    
     Regards,
    
    Nishnat
    Per Salesforce they do not have access to your account.

    Please let us know when access has been grated so we can continue our work with them.

    Sorry for the inconvenience and I hope you see that things are a bit out of our control. We have no way of knowing if they have access and have to take your word. When they come back to us saying that they do not have access we are unable to verify and have to rely on you to confirm. I know it is frustrating for you but believe me it is frustrating for us as well.

    Looking forward to hearing back from you.
    Last edited by CnP.Support; 04-01-2016, 08:48 AM.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    The issue in your instance is a Salesforce issue and now we have to submit another ticket and get in the queue. Please help us by visiting the access and make sure they have access. We have no way of checking and have to wait for their support to address this problem.

    We posted the request on March 10 and now have to wait again as that case was closed and we lost our position in the queue.

    We will update you once we have an answer.

    Leave a comment:


  • DPetr
    replied
    Please inform Salesforce Support they were granted access? I am not sure how to get on their radar again? good for one month from today now- Is there any work around C&P can suggest in the meantime? This is very crippling for day to day operations, our reporting doesn't work due to opportunities not created etc.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We were notified by Salesforce support that they do not have access to your instance. Sorry but we have no way of knowing if they do or do not have access and have to wait for them to get back to us.

    May I ask that you extend both of our access to a month or the maximum allowable time, for the time being, until we can resolve this issue with Salesforce.

    Sorry for the inconvenience but this is a bit outside our scope.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    You have started a new thread and this discussion will continue in that thread: http://forums.clickandpledge.com/for...-on-this-issue

    Leave a comment:


  • DPetr
    replied
    There are still issues with the Maximum view state size limit (135KB) exceeded. Actual view state size for this page was 135.453KB see TC-0863 for example. Some are fine. Suggestions?



    Leave a comment:


  • CnP.Support
    replied
    Good day!

    The C&P Data will run through Self-Healing if its corresponding footprint, e.g. transaction, opportunities, etc. are missing. The system will see discrepancies and will resolve them. This is by design.

    If you do NOT want the C&P Data to run they should be deleted. Please go to the C&P Settings > Maintenance and simply delete the transaction and all its footprint, including the C&P Data. See below:

    Click image for larger version

Name:	2016-01-26_13-51-14.jpg
Views:	19
Size:	107.8 KB
ID:	21736

    If C&P Data is not in the system, the Self Healing will not run or pull it from Connect.

    Hope that answers your question.

    Leave a comment:


  • DPetr
    replied
    Thank you - but still having issues due to the "self-healing." I am trying to see the video for more info to help fix it, but they won't load/play at the moment. Essentially, we added some records on the connect side
    to show Team support in the past on the web page. When it got to the temp. contacts, transaction on the back side, we deleted them so as not to double the accounting. Now those temp-. contacts keep showing up trying to "heal." Suggestions? There are important fundraisers who we want to show their past participation cumulatively, not on a per campaign basis. Oh- and what is best practice for dealing with cc declines? Those also seem to reappear tho we have no interest in them.

    OK- figured out I have to delete the associated C&P Data in SF BUT is it going to be recreated and I have to go through this again?
    Last edited by DPetr; 01-25-2016, 12:54 PM.

    Leave a comment:


  • CnP.Support
    replied
    Good day @DPetr,

    We have upgraded you as requested. Please double check the error you had and let us know if your viewstate issue has been fixed.

    It is highly recommended that you re-establish the connection after each upgrade. To establish connection please see the following KB article: http://help.clickandpledge.com/custo...rticles/803669


    Release notes:
    Important Consideration:

    The following 2 points need to be considered as part of this update since you may see more temporary contacts than you had prior to this update.
    • C&P Temporary Contact: In the 4.1x release Event's temporary contacts are part of the global C&P Temporary Contacts. Any attendee that was previously in the Event's temporary contact is now in the C&P Temporary Contact tab.
    • Maintenance: The maintenance self-healing service (C&P Settings > Maintenance) reviews all C&P Data logs and attempts to fix any errors that may have resulted from the post. To resolve the error, the self-healing service will delete & re-posts the prior post. This action in most cases will resolve any error that might have happened due to NPSP's record locks, etc.
    You may also join our Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • DPetr
    started a topic Temporary Contact Maximum view size?

    Temporary Contact Maximum view size?

    We are getting an error and cannot view the temporary contact- Maximum view state size limit (135KB) exceeded. Actual view state size for this page was 135.359KB

    Perhaps it is because we are due to upgrade?

    Org ID = 00Di0000000JHGH

    I have granted 1 week access. Thank you!!

    Dawn

Working...
X