error message on recurring gift

[BeverlyMIS]

Hi all - I'm getting this error message on a recurring gift that was set up on company #00Do0000000e6Y2 and I can't figure out what the problem is. The Show ID seems to be correct and working for other donations. Could you please check and see what I'm missing.

Hi Beverly Hacker,

Sorry, but we have encountered an error while posting the data to your Salesforce account. Additional information: Order number: 161181301014601174506 Contact name: John Greenman Transaction Result: Authorized C&P Data ID: 1882 Organization ID: 00Do0000000e6Y2 Organization Name: WERU Community Radio Applications : Application Name: Salesforce:CnP_PaaS-Version Number : 9.1014 Installed Packages: 4.2002-9.3001 System response: "Upsert failed. First exception on row 0; first error: MALFORMED_ID, Show: id value of incorrect type: None: [Show__c]" Please check the following link for details: https://na17.salesforce.com/a0zo0000002Gluk Our developers have been notified and will evaluate the error shortly. If you need further assistance please submit a support ticket athttp://Help.ClickandPledge.com Please feel free to contact us through our support email ([email protected]) regarding this issue. We apologize for the inconvenience and will keep you updated on how to resolve the issue.

Regards, Click & Pledge Development Team Salesforce Group

[CnP.Support]

Good day!

Sorry but we do not have access to this account. Please grant us login access so we can review the issue.

[BeverlyMIS]

Sorry - I didn't realize that it had run out. Just updated and gave you access.

[CnP.Support]

Good day!

Please see your settings:

In the C&P Settings the mapped field is:




in the XML for the post we have:




so the NONE should be mapped to the field as set in the settings.


& the following custom field is in the Opportunity




It is your mapping to this field that is generating the error.

Hope that answers your question.

[BeverlyMIS]

I think that what you are trying to say here is that the answer to the custom question was done in upper and lower case, but since the field in the Show Name object is all upper case, it didn't find a match. However, that hasn't answered the question as to how to solve the problem.

1) I went into the custom mapping and mapped the answer to the question to accept either NONE or None that doesn't seem to have worked
2) I cannot find where it is pulling the "None" from as these are recurring gifts that are automatically created based on information in the C&P recurring gift object, but I don't see where I can fix that entry anywhere in the recurring gift object.
3) We have many, many gifts that are mapped to fields in this object and they work fine. It's just this one.

Any help you can offer is appreciated.

[BeverlyMIS]

One more piece of information - they are showing up in C&P Recurrings, but they have no associated Related opportunities.

[CnP.Support]

Good day @BeverlyMIS,

The Order # 161181301014601174506 is showing up correctly in Salesforce. I am not sure what issue you are referring to. Please see below:





The opportunity is showing up correctly.

If you are referring to a different order number of see another problem please let us know.