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error message on recurring gift

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  • error message on recurring gift

    Hi all - I'm getting this error message on a recurring gift that was set up on company #00Do0000000e6Y2 and I can't figure out what the problem is. The Show ID seems to be correct and working for other donations. Could you please check and see what I'm missing.
    Hi Beverly Hacker,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 161181301014601174506
    • Contact name: John Greenman
    • Transaction Result: Authorized
    • C&P Data ID: 1882
    • Organization ID: 00Do0000000e6Y2
    • Organization Name: WERU Community Radio
    • Applications : Application Name: Salesforce:CnP_PaaS-Version Number : 9.1014
      Installed Packages: 4.2002-9.3001
    System response:

    "Upsert failed. First exception on row 0; first error: MALFORMED_ID, Show: id value of incorrect type: None: [Show__c]"

    Please check the following link for details:


    https://na17.salesforce.com/a0zo0000002Gluk

    Our developers have been notified and will evaluate the error shortly.

    If you need further assistance please submit a support ticket athttp://Help.ClickandPledge.com

    Please feel free to contact us through our support email ([email protected]) regarding this issue.

    We apologize for the inconvenience and will keep you updated on how to resolve the issue.

    Regards,
    Click & Pledge Development Team
    Salesforce Group

  • #2
    Good day!

    Sorry but we do not have access to this account. Please grant us login access so we can review the issue.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Sorry - I didn't realize that it had run out. Just updated and gave you access.

      Comment


      • #4
        Good day!

        Please see your settings:

        In the C&P Settings the mapped field is:

        Click image for larger version

Name:	Mapped.jpg
Views:	11
Size:	44.0 KB
ID:	21597


        in the XML for the post we have:

        Click image for larger version

Name:	XML.jpg
Views:	15
Size:	30.2 KB
ID:	21598


        so the NONE should be mapped to the field as set in the settings.


        & the following custom field is in the Opportunity

        Click image for larger version

Name:	Opportunity.jpg
Views:	11
Size:	61.7 KB
ID:	21599


        It is your mapping to this field that is generating the error.

        Hope that answers your question.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I think that what you are trying to say here is that the answer to the custom question was done in upper and lower case, but since the field in the Show Name object is all upper case, it didn't find a match. However, that hasn't answered the question as to how to solve the problem.

          1) I went into the custom mapping and mapped the answer to the question to accept either NONE or None that doesn't seem to have worked
          2) I cannot find where it is pulling the "None" from as these are recurring gifts that are automatically created based on information in the C&P recurring gift object, but I don't see where I can fix that entry anywhere in the recurring gift object.
          3) We have many, many gifts that are mapped to fields in this object and they work fine. It's just this one.

          Any help you can offer is appreciated.

          Comment


          • #6
            One more piece of information - they are showing up in C&P Recurrings, but they have no associated Related opportunities.

            Comment


            • #7
              Good day @BeverlyMIS,

              The Order # 161181301014601174506 is showing up correctly in Salesforce. I am not sure what issue you are referring to. Please see below:


              Click image for larger version

Name:	recurring.jpg
Views:	11
Size:	86.6 KB
ID:	21666


              The opportunity is showing up correctly.

              If you are referring to a different order number of see another problem please let us know.


              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment

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