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  • Unable to Enable Salesforce Connection

    Hello:

    For some reason, our transactions suddenly stopped posting to Salesforce a few days ago. We've been receiving email messages reading:

    "Sorry but we are having problem communicating with your Salesforce account using the provided credentials.

    Your Click & Pledge - Salesforce integration has been disabled to avoid further errors & notifications. Please resolve the following error and re-enable the Salesforce integration in the administrative portal.

    INVALID_LOGIN: Invalid username, user not active"

    When I log in to Click and Pledge and try to enable it, I've had no luck. Although I've updated my password and Salesforce security token to ensure that all information is correct but we are still seeing that INVALID_LOGIN error. I've attached a screenshot of the info we were trying to update via the manual.

    Could you assist us with this?

    Click image for larger version

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  • #2
    Good day!

    Sorry for the trouble you are having.

    The message is coming from Salesforce and it means what it says. The Userid, password, token, Organization id combination is invalid. We try to connect to Salesforce and Salesforce rejects it. It could also mean that your user is locked and can't login. Have you checked the status of the user?

    I reviewed the log files and Salesforce response to our post is:

    Login Error: INVALID_LOGIN: Invalid username, user not active

    If Salesforce credentials don't work we have no way of making it work or connect to Salesforce.

    Reset your password and token again and also review the status of the connected user making sure it is not locked.

    Please let me know if I can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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