Online donations are not showing up in Temporary Contacts

[CnP.Support]

Good day!

I just checked your account and it is no longer connected to Salesforce. Please see:




Please login to Portal and establish the connection at your earliest convenience.

How to Connect Salesforce & Click & Pledge: http://help.clickandpledge.com/custo...and-salesforce

You may push the missing data back to Salesforce. Details are described here: http://help.clickandpledge.com/custo...-to-salesforce

Please let us know if we can be of more assistance.

[tsisko]

Since last Wednesday, online donations are not showing up in Temporary Contacts. I am not aware of any changes being made to the system. We are using the Checkout Pages and plan on adopting the Connect platform for our next Campaign.

Here is an example: Receipt


Important!
This charge will appear as "Jewish Social Policy Ac" on your credit card statement. We recommend that you print a copy of this receipt for comparison with your credit card statement, as well as for your personal records.

Wednesday, December 16, 2015 [4:23:00 PM]

Jewish Social Policy Action Network

Details

Online Donation	$600.00	$600.00	1	$600.00
Subtotal				$600.00

			Deductible	$600.00
			Total	$600.00

Transaction Summary
Order Number: 1512161623148498851
Authorization Code: 09834P
Transaction Number: 807996926
Name on Card: Seymour ***********


Terms and Conditions

Jewish Social Policy Action Network is a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code. Contributions are tax deductible to the extent allowed by law. The official registration and financial information of Jewish Social Policy Action Network may be obtained from the Pennsylvania Department of State by calling toll free, within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement.