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Error when processing Temporary Contacts

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  • CnP.Support
    replied
    Good day!

    Connect is NOT something you use or not use. Connect is the new platform and the administrative portal is being moved to it. We recommend that you use that platform's administrative portal for all your administrative work, including posting to Salesforce. By early summer the portal will start being stripped of features that are in Connect so all is used in there.

    If you follow the steps to re-post you will have the data back in Salesforce. If you want we can do the same and post them for you but we will be logging into your Connect account, locating the transaction and push them.

    If you want we can gladly provide step by step images of what we have done to post it to your Salesforce. Please post the Order Number for a transaction and we will walk you through it. The KB articles also cover this: http://help.clickandpledge.com/custo...ticles/2084081

    Let us know how you wish to move forward.

    Leave a comment:


  • tsisko
    replied
    I don't think that is the problem. What you showed me above is something I setup on the Connect platform but we are not yet using the Connect platform, we are using the old Checkout pages and just doing some testing on Connect at this time. We will be adopting Connect later this month.

    Can you take a look again?

    Thank you.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We have reviewed your instance and see the following:

    In the mapping you have selected a campaign for mapping in case SKU is blank but the Campaign ID does not exist and has been deleted.

    Click image for larger version

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    When we try to map the system generates an error as the campaign no longer exists.


    Click image for larger version

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    Hope that answers your question.

    Leave a comment:


  • tsisko
    replied
    I am still having problems Posting to Salesforce.
    There are two situations where posting is failing:

    1. Not posting from C&P Connect --> Transactions. Posting to Salesforce says it posted but when I check the C&P transaction from Salesforce, the error message is "upsert failed, entity is deleted when attempt to post. Try posting from Manage Temporary Contacts." I try posting from "Manage Temporary Contact" and still get the upsert error.. This is happening for donations from Jonathan Lipson, Daniel Segal, Brian Gralnick, Naomi Atkins, Norma Finkelstein, Geroge Pomerantz, Edward Hoffman, Adam Bonin, and Marc Steir. In the case of Marc Steir, his first donation ($500) posted, but his second donation ($150) did not post.
    2. Brian Gralnick's donation is not posting and he is not showing up in Temporary Contacts.

    I have check that the connection to Salsforce is active.

    Thank you, I have grated temp access.


    Tracey.
    Last edited by tsisko; 01-04-2016, 03:18 PM.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    In reviewing your installed packages we see that you are on the latest release.

    If you need help with the upgrade, please grant us access and we will update you to the latest release.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    The error may occur if the data has not yet posted back to Salesforce. Are you sure you account is connected to Salesforce? If C&P Data does not exist the system has no idea how to deal with the contact.

    Please grant us login access so we can review the data.

    Leave a comment:


  • tsisko
    started a topic Error when processing Temporary Contacts

    Error when processing Temporary Contacts

    We are receiving the following error in Salesfroce when processing temporary contacts.
    Error:

    Upsert failed. First exception on row 0; first error: ENTITY_IS_DELETED, entity is deleted: [
    These contacts registered and attended a free event. The error occurs both when creating a new contact and merging into an existing contact. I am aware that I should be using the Connect platform and will do so for our next campaign.

    I have granted temp access.
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