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Error when processing Temporary Contacts

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  • Error when processing Temporary Contacts

    We are receiving the following error in Salesfroce when processing temporary contacts.
    Error:

    Upsert failed. First exception on row 0; first error: ENTITY_IS_DELETED, entity is deleted: [
    These contacts registered and attended a free event. The error occurs both when creating a new contact and merging into an existing contact. I am aware that I should be using the Connect platform and will do so for our next campaign.

    I have granted temp access.

  • #2
    Good day!

    The error may occur if the data has not yet posted back to Salesforce. Are you sure you account is connected to Salesforce? If C&P Data does not exist the system has no idea how to deal with the contact.

    Please grant us login access so we can review the data.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day!

      In reviewing your installed packages we see that you are on the latest release.

      If you need help with the upgrade, please grant us access and we will update you to the latest release.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        I am still having problems Posting to Salesforce.
        There are two situations where posting is failing:

        1. Not posting from C&P Connect --> Transactions. Posting to Salesforce says it posted but when I check the C&P transaction from Salesforce, the error message is "upsert failed, entity is deleted when attempt to post. Try posting from Manage Temporary Contacts." I try posting from "Manage Temporary Contact" and still get the upsert error.. This is happening for donations from Jonathan Lipson, Daniel Segal, Brian Gralnick, Naomi Atkins, Norma Finkelstein, Geroge Pomerantz, Edward Hoffman, Adam Bonin, and Marc Steir. In the case of Marc Steir, his first donation ($500) posted, but his second donation ($150) did not post.
        2. Brian Gralnick's donation is not posting and he is not showing up in Temporary Contacts.

        I have check that the connection to Salsforce is active.

        Thank you, I have grated temp access.


        Tracey.
        Last edited by tsisko; 01-04-2016, 03:18 PM.

        Comment


        • #5
          Good day!

          We have reviewed your instance and see the following:

          In the mapping you have selected a campaign for mapping in case SKU is blank but the Campaign ID does not exist and has been deleted.

          Click image for larger version

Name:	campaignsetting.jpg
Views:	19
Size:	46.1 KB
ID:	21287


          When we try to map the system generates an error as the campaign no longer exists.


          Click image for larger version

Name:	CampaignStatus.jpg
Views:	19
Size:	43.9 KB
ID:	21288


          Hope that answers your question.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I don't think that is the problem. What you showed me above is something I setup on the Connect platform but we are not yet using the Connect platform, we are using the old Checkout pages and just doing some testing on Connect at this time. We will be adopting Connect later this month.

            Can you take a look again?

            Thank you.

            Comment


            • #7
              Good day!

              Connect is NOT something you use or not use. Connect is the new platform and the administrative portal is being moved to it. We recommend that you use that platform's administrative portal for all your administrative work, including posting to Salesforce. By early summer the portal will start being stripped of features that are in Connect so all is used in there.

              If you follow the steps to re-post you will have the data back in Salesforce. If you want we can do the same and post them for you but we will be logging into your Connect account, locating the transaction and push them.

              If you want we can gladly provide step by step images of what we have done to post it to your Salesforce. Please post the Order Number for a transaction and we will walk you through it. The KB articles also cover this: http://help.clickandpledge.com/custo...ticles/2084081

              Let us know how you wish to move forward.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Thank you for the clarification however I have fixed the incorrect Campaign ID assigned to SKU and am still unable to post the above stated transactions to Salesforce using thee procedure described in the KB article. Also, I don't understand how most of the transactions have been posting successfully. I am attaching the last names and order numbers in question.

                Here are the last names and order numbers in question.
                Lipson 1512170706051020000
                Stier- 1512311612249230000
                Pomerantz 1512261742172280000
                Atkins 1512261742172280000
                Gralnick 1512209341825910000
                Finkelstien 1512201335425440000
                Hoffman 1512232320351860000
                Bonin 1512232306166030000
                Segal 1512171317056830000
                Last edited by tsisko; 01-08-2016, 11:32 AM.

                Comment


                • #9
                  Good day!

                  These are not valid order numbers. This means that all these cards have 0000 as their last 4 digits.

                  Where are you getting these order numbers from?
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10




                    The Connect Transactions screen Here is a screen shot.

                    Attached Files

                    Comment


                    • #11
                      Good day!

                      The image you have uploaded appears to be in PNG. Unfortunately the VBulletin platform that we use does not show PNG images in full size and as such it is impossible to see what you have uploaded.

                      Please upload a JPG file so we can review it.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        Click image for larger version

Name:	Email-blurred.jpg
Views:	19
Size:	115.6 KB
ID:	21428Here is the JPG. Also please note that I am using a checkout page, not the payment form with widget.
                        Last edited by CnP.Support; 01-12-2016, 04:11 PM.

                        Comment


                        • #13
                          Just checking in to see if anyone has had a chance to look at this problem. Thank you!

                          Comment


                          • #14
                            Good day!

                            We have reviewed all these transactions and they all have posted to Salesforce.

                            Here are the Order Numbers & their respective Record ID in Salesforce. You may see this also in Connect by clicking on the Post to Salesforce button with each transaction.

                            C&P Order # >> Salesforce Record IDThe record ID's are posted back by Salesforce when we post the transaction to the instance.

                            We do not have access to your account to review the record ID's. If the C&P Data exists for the record we will not post again so the order number must be in Salesforce.

                            You are also on an older release. Once we have access we can upgrade your instance as well.

                            Please grant us login access and we will review the instance.
                            Last edited by CnP.Support; 01-15-2016, 07:56 AM.
                            Regards,
                            Click & Pledge Support Department

                            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                            Join us @ the educational webinars: https://clickandpledge.com/webinars/
                            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                            Comment


                            • #15
                              I am sorry but this is not resolved. The problem is that the transactions are not being posted to Salesforce even though Connect says that they are posted to Salesforce. I have granted access to Salesforce so that you can take a look at the errors on the transactions. Also please upgrade our instance. Thank you.

                              Comment

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