A majority of our recurring (and some one-time) donations are NOT creating donation records, and most have this error message in common - "UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record" with the status ID of "0." There are a few others that always successfully post, but still do not create donation records - these have the status "1."
After verifying the token/3rd party api integration, upgrading to the most recent release, checking temporary contacts, and reading every forum post I could find - I cannot figure out why the error(s) keep happening. When choosing "push to SF" from C&P admin terminal, I receive the error again.
I have had to manually create the donation records for our reporting purposes in the mean time.
Please advise, as this is an ongoing issue we need resolved. If you need access to our org - I am happy to do so. Thank you!
After verifying the token/3rd party api integration, upgrading to the most recent release, checking temporary contacts, and reading every forum post I could find - I cannot figure out why the error(s) keep happening. When choosing "push to SF" from C&P admin terminal, I receive the error again.
I have had to manually create the donation records for our reporting purposes in the mean time.
Please advise, as this is an ongoing issue we need resolved. If you need access to our org - I am happy to do so. Thank you!
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