Autoresponder problems with Double the Donation

[Kate]

Org ID 00DG0000000k6LS
Access granted to C&P and Salesforce (if that's needed).
On the live support this afternoon, and Autoresponder is not working for Double the Donation. Set up payment to IBM - IBM's policy is not showing in account info.

Many thanks!

[CnP.Support]

Good day Kate,

Sorry but we do not have access to your account. Please see below:



Please let us know when access has been granted.

[Kate]

So sorry - must not have hit save. You have access now.

[Kate]

I am having the same issue in another instance. Org ID 00DG0000000kvMh. Access granted. I have 5 other instances. Should wait until this is resolved before setting them up?

[CnP.Support]

Good day @Kate,

We have tested and it seems like your API key for DoubletheDonation is invalid. When we query the key we get invalid API key message. Are you sure you have copied the API Key correctly?

See: https://doublethedonation.com/api/v1...c4NjQ4ZjMtODI0

We have emailed DTD and have asked for details about the error and will update this once we have an answer.

Sorry for the inconvenience.

[Kate]

ORG ID: 00DG0000000kuRk - IBM is not loading in the account info section, even though I used the temporary API. This worked in another instance, but not this one. Access Granted.

[CnP.Support]

Good day @Kate,

In reviewing this case we noticed the account is still in event 2.x - should we update it to 4.x?

[Kate]

Yes, please. I tried to update, and had a problem. I figured I'd tackle that later!

[CnP.Support]

Kate,

Event cannot upgrade from any other version but 2.6000.22. Your instance is version 2.30xx

We have to first upgrade you to 2.6000.22 then upgrade you to 4.x

We will take care of it and update this post tomorrow when all is done.

[Kate]

thank you!

[Kate]

I've had success with a couple of instances, but not this one. Org ID 00DG0000000kysN. All the latest upgrades are in place, and IBM info is still not showing up on the account page. Access granted. Can you look at this one too? Many Thanks!

[CnP.Support]

Good day @Kate,

Would you try now. It is working.

[Kate]

Great. I'm away from my desk for a few hours, but will check when I can.

[CnP.Support]

Good day!

We have also finished updating the instance as requested.

Please review & let us know if you need any further assistance.