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Determine who received autoresponder

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  • Determine who received autoresponder

    Is there a way to determine whether a particular contact received an autoresponse when they gave a donation? Our autoresponder was turned off for several months of 2015 and we want to send acknowledgment only to folks who didn't receive it already.

  • #2
    Good day!

    First it is good to understand the scope of your question. A few points to consider:
    • Autoresponder logs are maintained, by default, for 1000 years (3 years). You may change them in the Autoresponder settings and if changed then it will be kept for the specified number of days. Important to note that the storage may become an issue. The log file archive schedule should be based on your organization's privacy & retention policy.
    • Organizations have the ability to set up unlimited autoresponders, each set for different conditions so different patrons may receive different autoresponders based on the type of payment, items purchased, campaigns participated, or questions answered.
    So to answer your question with a yes or no response is almost impossible.

    One idea that could work is to create a Salesforce report for all sent autoresponders and create another report for all transactions and then decide which ones have received which autoresponder and choose the patrons that should get the autoresponder. The object is shown below:

    Click image for larger version

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    Let me know if this works for you.

    Regards,
    Click & Pledge Support Department

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    • #3
      I would love to create that report, but none of the Send Email Log reports are present. There are only four Autoresponder reports available, and no others are hidden: Activities with C&P Autoresponder, C&P Autoresponder, C&P Autoresponder with C&P Template Name, and C&P Autoresponder History.

      I would guess that the latter might help but it lacks basic Contact fields like name and email.

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