Daily, Repeated Temp Contact

[ITDP]

Hi C&P Support -

For at least a month now, I've been receiving daily (and sometimes multiple times a day), notifications that a Temporary Contact has been created for a donor of the exact same name that is clearly a fraud. The transaction is always declined and I delete the temp contact. The transactions no longer even appear on Connect, but still continue to create temporary contacts each time. What can I do to stop this nuisance? Thank you!

Login access has been granted and id: 00Di0000000HB1W

[ITDP]

Is anybody going to help me with this?

[CnP.Support]

Good day!

Sorry for the late reply- this post was forwarded to our team for research.

You have set the system to send you an email (notification) for each temporary contact. Please see below:



and looking at the temp & declines we only see the following transaction:



We also reviewed all declined transactions in your account since 12/1 and do not see anything suspicious.

Do you have a specific order number or numbers that we can review? we are interested in seeing the ones you are referring to as fraud that are not caught as fraud.

[ITDP]

The account in question is currently in temporary contacts where I left it after it was created last time. The order # is 1509240341221454059.

[ITDP]

The name of the account and the amount are always identical, and the transaction is always declined. If I delete the temporary contact, it is just created again later that day, or a few days later.

The photo you posted of a transaction is the one I am referring to.

[CnP.Support]

Good day!

Oh! you are deleting the Temporary Contact & not the transaction. The maintenance is re-processing the C&P Data associated with it and that is why you keep seeing it.

We will delete it for you but you can do it also by going to C&P Settings > Maintenance and enter the order number & delete it. As long as the C&P Data is there the system checks for inconsistencies and re-processes it every 3 hours.

We will remove it for you.

[ITDP]

Oh, that makes sense. I thought it was someone repeatedly trying to post a fraudulent transaction. Thank you!