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Autoreponder changes color of text in emails

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  • Autoreponder changes color of text in emails

    I have set up and designed an email template that I am now testing with autoresponder called thank you letter. When I do a test transaction, the last two paragraphs of the email become purple. maybe has something to do with the generated fields like {Contact.FirstName}. Also is there a way to have the font of the merge fields be the same of the email so that it looks more fluid. Thanks
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  • #2

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    • #3
      Good day!

      have you reviewed your source code? We have seen this happen when you copy and paste text from Word or elsewhere and the formatting conflicts with everything else.

      If you grant us login access and the name of your Autoresponder we can check it for you.
      Regards,
      Click & Pledge Support Department

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      • #4
        Good day!

        We have checked the email and it looks uniform. Please see below:

        Click image for larger version

Name:	TestEmail.jpg
Views:	21
Size:	72.5 KB
ID:	20697

        We can review it again and see if you see something different.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Hi yes the issue of the text color has been resolved. But the font of the donor fields is still different, what source code would need to be changed in order to have the fonts be uniform?

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