Issue - Virtual Terminal transactions are not posting to Salesforce or temp contacts

[CnP.Support]

Good day!

I just checked your account and your Salesforce connection is no longer working. Please see below:



You must have been notified of this issue if your email is listed in the notification area of the Connection page.

Please connect your account and try posting again. Let us know if the issue persists.

[tmartell]

Hello,

I attempted to process a gift today through the Virtual Terminal within Salesforce and it did not post. I am finding the transaction in Connect and clicking post to Salesforce but it is not happening. I am getting a message that says error when I look at the status.

I also did a credit card transaction through our donate website and that has yet to post to temporary contacts. It was stuck in the transactions showing an error as well.