Announcement

Collapse

Information Needed

See more
See less

Issue - Virtual Terminal transactions are not posting to Salesforce or temp contacts

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Issue - Virtual Terminal transactions are not posting to Salesforce or temp contacts

    Hello,

    I attempted to process a gift today through the Virtual Terminal within Salesforce and it did not post. I am finding the transaction in Connect and clicking post to Salesforce but it is not happening. I am getting a message that says error when I look at the status.

    I also did a credit card transaction through our donate website and that has yet to post to temporary contacts. It was stuck in the transactions showing an error as well.

  • #2
    Good day!

    I just checked your account and your Salesforce connection is no longer working. Please see below:

    Click image for larger version

Name:	2015-11-25_12-06-44.jpg
Views:	8
Size:	69.6 KB
ID:	20585

    You must have been notified of this issue if your email is listed in the notification area of the Connection page.

    Please connect your account and try posting again. Let us know if the issue persists.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X