Announcement

Collapse

Information Needed

See more
See less

Errors posting to Salesforce

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Errors posting to Salesforce

    Our two most recent donations say "error" in the posted to Salesforce column. One I was able to get to post by clicking "post to Salesforce", but the second still will not post. Please advise, as this is a period of frequent donations and a recurring problem. Thank you.

  • #2
    Access has been granted and org. id is: 00Di0000000HB1W

    Comment


    • #3
      Good day!

      We reviewed your account and there is nothing wrong with any of your settings.

      The errors were generated by Salesforce: Connection refused..

      That error means simply the Salesforce servers were not responding in a timely manner to our post and as such the connection timed out. We have pushed the transaction back to Salesforce so it should be there. We also saw a transaction dated back to 8/21 which we also pushed.

      Please let us know if we can be of more assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        No, as long as there's no additional steps that should be all. Thank you!

        Comment

        Working...
        X