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Logo not showing in Autoresponder emails

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  • CnP.Support
    replied
    Good day!

    Based on the code we reviewed the image URL is set to an internal page which does not have guest user access. Please see:

    Click image for larger version

Name:	Designer.jpg
Views:	21
Size:	63.6 KB
ID:	21193


    The above source for the image is an internal address - inside Salesforce depository - and as such is not available for outsiders to see through the sites.

    If you use the image loader in the editor and upload your image using its upload feature the image will load to the site with proper permission allowing the un-authenticated user to be able to see it.

    We took the image you had an uploaded it using the image loader in the editor and it worked. See the "Designer" below:

    Click image for larger version

Name:	solution.jpg
Views:	17
Size:	57.7 KB
ID:	21194


    and the email as seen in Outlook:

    Click image for larger version

Name:	Email.jpg
Views:	18
Size:	60.3 KB
ID:	21195


    Hope that answers your question.

    Please let us know if we can be of more assistance.

    Leave a comment:


  • CnP.Support
    replied
    @Maggie,

    Your instance is on an earlier release. Do you want us to upgrade you while we are reviewing? It is best if we update then review the post-installation.

    Leave a comment:


  • CnP.Support
    replied
    Good day @Maggie,

    This is a permission issue for the guest user. We will review shortly and resolve it.

    Leave a comment:


  • Maggie
    replied
    Hi, I am having a similar issue with our autoresponders, where no matter whether I upload the logo from our computer into the designer or link it to a static resource, neither shows up in test emails. Our org ID is 00Di0000000gcJw

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Sorry that this case was not updated. We fixed this issue yesterday but did not update the post. The permission issue has been resolved and fixed in your instance. The post-installation had missed a step.

    See below:

    Click image for larger version

Name:	communitysolutions.jpg
Views:	13
Size:	130.7 KB
ID:	20347

    Leave a comment:


  • aavgerakis
    replied
    Ok access has been granted, ORG ID= 00Di0000000cTOh

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    This may related to permissions for the site user.

    Please grant us login access so we can review your post-installation for the site guest user.

    Leave a comment:


  • aavgerakis
    started a topic Logo not showing in Autoresponder emails

    Logo not showing in Autoresponder emails

    I have designed a thank you letter in C&P designer with our logo at the top. When I go to preview the email it looks fine but when I do a test mail, the logo shows up blank? Why could this be? does it have to do with resizing a large image? thanks
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