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New Donation in SF did not create opportunity payment

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  • Radha
    replied
    Yes, I'm referring the the opportunity payment.

    Normally, when there is a new opportunity created via CnP, the payment is also automatically created. I have not changed anything in NPSP. However, there are these two opportunities without associated payments. Both are CnP transactions.

    Radha

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  • CnP.Support
    replied
    Good day!

    I am not sure I understand what you mean by "Payment".

    Are you referring to the NPSP payment? If so that is not a C&P feature as it is the NPSP that sets the triggers to create payments - we don't do anything with that feature. NPSP simply creates a record in its payment object for each Opportunity creation.

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  • Radha
    replied
    And this record too: https://na14.salesforce.com/006d000000L6pci

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  • Radha
    started a topic New Donation in SF did not create opportunity payment

    New Donation in SF did not create opportunity payment

    Hi there,

    A donor preauthorized a credit card payment last month, with a payment date of 7/21/14. As such, a pledge was created in Salesforce. When the card was charged, the opportunity stage was updated however, a payment was not created. Can you look in to this?

    The record is https://na14.salesforce.com/006d000000L7raN

    Our org is 00Dd0000000i8lD. I've granted you access.

    Thanks,
    Radha
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