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Temporary contacts repeatedly sent through to SF

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  • Temporary contacts repeatedly sent through to SF

    I did some test transactions through click and pledge before upgrading to test how the contacts were being entered, but now that I am upgraded those same test transactions keep coming through over and over into the temporary contacts, way more times than I tested initially. What could be the reason for this?

  • #2
    Good day!

    We reviewed your instance & see no issues. We only saw a few Temporary Contacts and none are duplicated. See the order numbers below:

    Click image for larger version

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    If you see multiple orders please post the Order Numbers of the ones you believe are in error so we can review it for you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Yes there are three temporary contacts that I put through to test the system which are associated with the order numbers 1511031307590661111 1511031045208821111 and
      1511041021594491111 and they keep repeatedly being sent through the system even though i go through and delete them every time. They are also identified as tests

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      • #4
        Good day!

        We removed the C&P Data associated with these transactions.

        The "Self-Healing" feature of the maintenance reviews all your transactions constantly and fixes inconsistencies. In this case you were deleting the Transactions & leaving the C&P Data associated with the transaction. The self-healing feature was detecting the C&P Data without any associated transactions and was running it again to fix any issues.

        In the future if you want to delete any transaction please go to the C&P Settings > Maintenance and enter the Order Number in the field and click delete. This will delete the transaction and its complete footpint in the system.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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