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Custom Question Mapping - Picklist

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  • Custom Question Mapping - Picklist

    Sorry if this is addressed somewhere. I wasn't able to find it.

    Is there a way to pass any value from a Custom Question through to a Picklist? In this case, I have radio buttons which match the values of the Picklist.

    Or do I have to create a rule for every single possibility in the Picklist, like this:
    If "Option A" Replace Text with Option A
    If "Option B" Replace Text with Option B

    It says leave blank to pass, but there is no blank in the case of a Picklist (shown in screenshot).


  • #2
    Good day!

    With Picklist you have to set it for each option in the picklist. This is because of Picklist's reference not being a text.

    For each condition in a picklist you need to create a condition.

    Hope that answers your question.
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    • #3
      Can you tell me how to set the condition for a pick list? Is it just the pick list answer text as it is shown or is there something else that has to be done?


      • #4
        Good day @ndlugajczyk,

        May I know from where the above transactions are processing?

        Please review the C&P Data of the order number to see how the custom questions and answers are passing for picklist/radio. Based on that you will need set condition exactly same under C&P Settings > Custom Question Mapping.

        Please grant us access and share the order number and custom questions to be mapped so that we will set that for you.
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